Take Advantage Of Our Extensive Resources

In order to effectively offer such a variety of services, Geiger has developed a state-of-the-art infrastructure dedicated to managing your fulfillment requirements. These begin with your customer interface and follow our process all the way through to the regular reports we provide.

Internet Commerce

Geiger’s open system architecture allows us to connect with your buyers at many different levels. From a complete e-Procurement based “procure-to-pay” model, to an integrated real-time consumer web site, we can develop it. At Geiger, we are able to interface with many different e-Procurement platforms, including Ariba, Oracle, RealPurchase and SmartWorks. Essentially our legacy systems are designed in such a way as to make the right connections with a variety of platforms using open technology standards such as XML, CGI and COM Objects.

This same open architecture allows us to provide “real time” information directly to our consumer sites. The information you have come to expect from web catalogs is there at your fingertips; actual merchandise availability, up to the minute order status, on line tracking - it ’s all there. Scalability is the key, so at Geiger we provide you with a menu of features allowing you to create an online catalog that fits your needs and fits your budget.

Customer Support

Not all of our programs rely on web catalogs, and not allof our buyers feel at home in that environment. Sometimes there can be no substitute for the human voice and reassuring hand to guide you through the ordering process. That ’s why we always provide full Call Center backup on all of our programs, offering every level of assistance from order entry on though to technical support.

Our Call Center is open from 8 a.m. to 8 p.m. EST, with all calls being logged and monitored for quality assurance. We dedicate a great deal of resources to ensuring that calls are answered promptly, and no caller is kept on hold too long.

Our Automated Call Distribution software provides us with live data on the calls in queue, allowing us to shift resources as required. Monthly performance is reported back to you, indicating abandoned calls, average speed of answer, and total call volume for your program. Assessing the response to your program is never left up to guesswork. Fax and mail orders are also handled with ease, providing support for your true multi-channel marketing efforts.

Warehousing and Distribution

Between its Memphis, TN and Lewiston, ME locations, Geiger has well over 50,000 square feet of warehousing space at its disposal; ample room to accommodate your program or project. Each location is fully secured and insured to ensure that your merchandise is protected in every sense of the word. Depending on the size and scope of your program, we handle both “client owned” and “Geiger financed” inventory, averaging well over $2 million in inventory under management at any one time. Orders are typically shipped within 24 hours, with most being processed the same day that they are received.

We employ a three-stage pick/pack process to ensure order accuracy and product quality. As a result, our error rate is extremely low, and allreturns are tracked by reason to ensure that any trends are quickly identified.

Reporting

Success or failure of your project is determined not just in dollars and cents, but also in terms of hit counts, response rates and customer satisfaction. For this reason we have pushed our reporting services beyond the nuts and bolts of what was shipped, to providing genuine “customer experience” and marketing response data. A host of reports are available to cover every aspect of your program, and provide you with the exact data you need to assess the value of your program.

Find Out More

Our goal is to develop fulfillment solutions that are custom fit to the needs of our clients. Let Geiger help to remove the financial and administrative burden of trying to manage this by yourself. Contact us today to find out more about how we can help, and to complete our needs analysis.